Hotels, motels, and other hospitality businesses used to be thought of as just a simple place where guests can rest their heads somewhere away from home. Throughout the past few years, however, we see that the role of technology in the hospitality industry has drastically expanded, making this simple stop much more accommodating and enjoyable.
In fact, these hospitality businesses are becoming hubs of activity which heavily rely on technology. Some new practices that have already started to surge in many places include using your phone as your room key and providing service automation. Not to mention, several are adding tech lounges and offering tech-enabled meeting spaces that will attract more guests.
With all of these recent advancements, here are some predictions of communication technology trends that may be more notable in 2018.